How to Scale a Magical Experience: 4 Lessons from Airbnb’s Brian Chesky

4 lessons on how to scale a magical experience from Airbnb’s Brian Chesky:

  1. Pay passionate attention to your user.
  2. Design an 11-star experience.
  3. Create a magical experience… and then figure out what part of that magical thing can scale.
  4. Take advantage of the time before you scale.

Read the full post on LinkedIn.