Back in 2004—which is basically biblical times in Silicon Valley—Flickr was home to a tiny tribe of people who started sharing their photos online. Photo sharing begat the idea of “followers.” Followers begat activity feeds. Activity feeds begat hashtags. Hashtags begat #selfies. It’s actually astonishing how many conventions of social media were begat by Flickr.…
In Silicon Valley, entrepreneurs tend to celebrate a daring pivot. They see an opportunity. They act—and they don’t look back. Later on, they sound a bit like Caesar reporting to the Roman Senate: “I came, I saw, I conquered.” But the truth is a lot messier. There’s more to a pivot than a sharp left…
Every successful company scales more than just revenue. It scales your worldview. And I believe you can scale positive social impact along with your business. But only if you’re as creative and cash-conscious about doing good as you are about your business itself. As the founder, former CEO, and now executive chairman of Starbucks, Howard…
Think it’s hard to find a big idea? Imagine trying to find a mythical boiling river deep in the Amazon rainforest. That’s precisely what geothermal scientist Andrés Ruzo did in 2010, when he set out to find Shanay-timpishka, which means “boiled with the heat of the Sun.” That quest may sound quixotic, but it’s no…
When you build and scale a massive business, you’re going to have a massive impact on the world. So when should you start thinking about whether that impact is for good or for ill? For many companies, “social responsibility” is a nice-to-have that founders and CEOs only consider when the business is established and profitable.…
Over the last year, I’ve had the chance to sit down with dozens of founders as host of the Masters of Scale podcast. Through these conversations I’ve honed my theories on what allows companies to scale spectacularly, and how these individuals realize their visions. For this week’s show, I had a very free-flowing conversation with Ev Williams, who founded…
Payal Kadakia thought of everything when she launched Classtivity, the precursor to the fitness subscription service ClassPass. She and her team spent 18 months developing an “OpenTable for classes,” building thousands of partner relationships and a beautiful website. Every time a customer booked a class, Classtivity would make money. But 90 days after launch, Classtivity…
Much of what I’ve been thinking and talking about in recent years focuses on scaling up quickly. But this week on Masters of Scale, I’m focused on a very different topic — how to reinvent a company so it remains relevant decades or even centuries after founding. Forget being a unicorn, and be a “Phoenix” instead…
The startup world has its own unique vocabulary, filled with acronyms, slang, and colorful phrases. An uninitiated listener would be understandably confused by a founder enthusiastically exclaiming, “We’re crushing it! Our lower CAC proves that the dogs are eating the dog food!*” But the core prerequisite for scaling a new company is a common, simple,…
These days, when you talk about your “communities,” you’re less likely to be referring to a small town like “Our Town’s” Grover’s Corners, than you are to your friends on Facebook, or an Instagram group chat. Online communities have simply become communities. Yet while these new communities are central to our lives, we’re still figuring…
In working on the podcast Masters of Scale, I’ve come to a perhaps surprising conclusion. There are no true “masters of scale.” I believe we are all, at best, what I call “infinite learners” — people who not only enjoy learning, but need to be constantly learning on the job. This describes so many of the iconic…
It’s hard enough to be a Master of Scale; to earn that title, you have to have both the opportunity and skill to build a world-leading company or organization. Now imagine how difficult it is to be a 4-time Master of Scale — in two domains that are radically different. That’s exactly what Barry Diller…
In the past decade, the term “pivot” has become an integral part of the Silicon Valley lexicon. Perhaps it isn’t surprising that the place that gave birth to FailCon — a conference to learn about failure — would embrace the concept of “if at first you don’t succeed….” Yet most entrepreneurs think of pivoting too…
Some entrepreneurs start their journey with a detailed plan that they follow to the letter. Jeff Bezos, for example, always had a plan for how Amazon would leverage the infinite shelf space of the internet to become the “everything store.” Or consider that in 1980, when Studs Terkel asked a young bodybuilder named Arnold Schwarzenegger…
I’ve known Peter Thiel since we were undergrads at Stanford, when the most common phrase either of us used in our conversations was “How can you possibly believe that?” Yet despite disagreeing on so many topics and in so many ways, we made a great team — whether I was helping Peter build PayPal, or…